D2C Brands
A managed bundle of agents that handle the customer-service inbox, the wholesale pipeline, and the receivables chase so the owner can focus on the brand.
Agents in this bundle: Email Reviewer · Sales Follow-up · Receivables Agent
D2C brands spend their mornings answering customer emails about shipping, fulfillment, and returns — and then their afternoons chasing wholesale receivables that should have settled weeks ago. The work is repetitive, time-sensitive, and falls to whoever happens to have an inbox open. This bundle moves the repetitive parts onto agents so the owner can focus on the parts of the business that actually move the brand.
What we deploy
For a D2C brand, three agents handle the day-to-day administrative load. The Email Reviewer triages incoming customer messages and surfaces the ones that need a real reply. The Sales Follow-up keeps wholesale conversations moving through the pipeline. The Receivables Agent chases overdue invoices from wholesale buyers so cashflow stays predictable.
- Email Reviewer — sorts the daily flood of customer-service emails so you only see the ones that need you
- Sales Follow-up — keeps wholesale and partnership conversations moving without the manual CRM updates
- Receivables Agent — chases overdue wholesale invoices so you don't have to write the awkward email
How this engagement looks
A typical engagement starts with a 30-minute discovery call where we look at your customer-service inbox, your wholesale pipeline, and your accounting setup. Within a week we've deployed the first agent — usually the Email Reviewer, since it has the most immediate impact on the owner's day. The other two come online over the following two weeks. We monitor each agent for the first month, tuning tone and rules where needed, then settle into a quieter rhythm where you only hear from us if something needs your attention.
Honest fit check
This works for D2C brands processing 100-2,000 orders a month, ideally with some wholesale revenue alongside the direct channel. Below 100 orders a month, your inbox probably isn't the bottleneck and an agent bundle is overkill. Above 2,000 you likely have an in-house ops team and would do better picking individual platform agents rather than paying for a managed bundle.
Book a call and we'll figure out which agents would actually move the needle for your business.